JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Yes, it is possible to customize a template to suit your needs. Kindly let us know what aspect you'd like to customize and we will advise further.
You can also refer to this guide about using templates.