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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can different answers based on user's choice lead to different page?

    Asked by jacquelineliew on November 11, 2015 at 12:23 AM

    Eg; choose no.1 and go to Thank You Page, choose no.2 and go to paypal.

    As my form wants to capture all customers' data however there are 2 channels for payment. 

    1) They have already made payment hence redirect to thank you page as they found out this promo at the shop

    2) Users have not paid yet, hence redirect to paypal. 


    Realize that the submit button will redirect to paypal regardless perhaps due to the paypal payment option that I used. Is there anyway to customized different answers that leads to different page? Thank you JotForm!

    Page URL:

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    JotForm Support

    Answered by BJoanna on November 11, 2015 at 04:20 AM

    Thank you for contacting us.

    What you can to is set conditional logic to hide/show PayPal field based on selection made on "Point of Purchase" field.

    I have cloned your form and set this condition to hide/show PayPal field.

    This way if your users select Option 1, Paypal field will not be shown and once form is submitted they will be redirected to Thank you page.

    Here is my demo form: https://form.jotform.com/53141747825963? 

    Feel free to clone it.

    Hope this will help. Let us know if you need further assistance. 

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    Answered by jacquelineliew on November 11, 2015 at 05:41 AM

    Hi Joanna,


    It worked! Thank you so much! 


    Best Regards,

    Jacqueline Liew

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    JotForm Support

    Answered by BJoanna on November 11, 2015 at 06:01 AM

    You're welcome.

    Feel free to contact us if you have any other questions. 

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    Answered by jacquelineliew on November 11, 2015 at 06:27 AM

    Hi there,


    Just one more question, I am trying to embed the form I created onto my business Facebook page. I read through the guide on how to do it but I'm stuck at "Add JotForm Tab". I pressed many times, but the login box did not come out. Any idea to fix this? Thanks!

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    JotForm Support

    Answered by Chriistian on November 11, 2015 at 09:13 AM



    I have moved your additional concern on a separate thread so we can better assist you. You can check the thread here: http://www.jotform.com/answers/702469. We will attend to your concern as soon as possible.


    If you have any other question, please feel free to contact us again by creating a new thread.