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    Why File is not showing in my dropbox folder although "Integration UP and Running"?

    Asked by geomate on November 11, 2015 at 03:10 AM

    The integration was done some year ago and files always save in my dropbox folder earlier. But today, I can not see any files in my dropbox folder. However, I can see it in jotform report. I have checked many times about integration and it always shows that the  "Integration UP and Running". What is the cause?

     

     

    Page URL:
    http://www.geomatejournal.com/paper-submission

    dropbox and in JotForm checked
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    JotForm Support

    Answered by Chriistian on November 11, 2015 at 04:48 AM

    Hi,

     

    Have you recently modified the fields in your form? Modifying the fields in the form might cause the issue. Can you try to re-integrate your forms to Dropbox (remove integration and integrate again) and see if it will work now?

     

    We will wait for your response.
    Regards.