Form shows blank or missing submission data

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    cinedhoy
    Asked on November 11, 2015 at 06:39 AM

    Hola en el dia de hoy he recibido un pedido y me he dado cuenta que tengo un erro en todos mis formularios. No esta enviando una notificación a mi email, tampoco puedo ver los detalles de los pedido en envíos. Me gustaria saber que esta pasando por que no veo solución y son muchos los formularios y pedidos que recibo para que este error siga igual.

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    Charlie
    Answered on November 11, 2015 at 09:31 AM

    Apologies for the inconvenience.

    I checked this form's submissions (http://www.jotformeu.com/form/50326397833359) and they are blank, except for the recent submission made.

     

    Please note that submission data for EU users will be located in our datacenter in Europe, this is accordance with the invalidation of the Safe Harbor policy, please check our solution for it in this blog post: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation. To view your submission data, make sure to log in to http://eu.jotform.com, which is our EU domain.

    I have forwarded this to our developers to have it checked, if you have other forms that also has blank submissions even after logging in to http://eu.jotform.com, please let us know.

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    cinedhoy
    Answered on November 18, 2015 at 12:16 PM

    Hola gracia, no se que esta pasando pero no me esta saliendo ningún formulario correctamente todos mis formularios están en blanco. Ne he modificado nada están igual como antes de aparecer estos problemas.
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    Charlie
    Answered on November 18, 2015 at 12:31 PM

    Apologies for the inconvenience. May we know if the forms are embedded on a website or on a platform? You might need to re-embed to make sure that the forms are using the EU domain on their links.

    Please use the "Publish" wizard to get your embed codes and re-embed the forms.

     

    If you are still having problems, please share us the form and website to where they are embedded (if they are).

    We'll wait for your response.

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    cinedhoy
    Answered on November 18, 2015 at 12:43 PM

    En cada apartado hay un formulario diferente, la URL es: www.comprarlikes.com.es

     

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    Charlie
    Answered on November 18, 2015 at 01:54 PM

    It seems like your concern is regarding to your forms not showing properly on your website, is that correct? But the submissions can now be viewed in your JotForm account?

    I have opened a separate account for the issue regarding the forms not displaying in your website, please refer to this link instead: http://www.jotform.com/answers/707353. We will address it shortly.

    Thank you.