While submitting the jotform it getting timeout and not submitting the form

  • Profile Image
    Akansha
    Asked on January 23, 2012 at 11:06 PM

    Hi,

    We use Jotform for our website.

    The link of the form is

    http://www.sdro.nsw.gov.au/req_review_form.html

    There have been a lot of ccomplaints for our clients saying that when ever they try to submit the form it timeouts on them and they are left hanging.

    Do you have any idea why it might be happening? Are you updating or maintaining your servers or website?

    We are in Sydney Australia and maybe because of the time difference, your off peak hour maintenance might be creating interuptions on our website during our peak hour.

    Please advise.

    Regards,

    Akansha Bhatia

     

  • Profile Image
    idarktech
    Answered on January 24, 2012 at 12:12 AM

    Hi,

    First off, thank you for using JotForm. I have checked your form on that page and found out that it's not hosted at JotForm. Your form is hosted at http://www.forms.sdro.nsw.gov.au/, so what ever changes/downtime on your host may affect your forms. I understand that you've purchased our product so we are here to assist you at anytime. Let me also inform you that we haven't experienced any downtime so far.

    Going back to your problem, to be honest, it's difficult for us to check and identify the problem since your form doesn't belong to us. But, base on my test, something went wrong inside your form which is the Email Field. Can you please try to delete Email Field on your form and recreate it with a normal Textbox? Thanks.

    Just let us know if this doesn't help so that we can further assist you with this. Thank you so much!