What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not receiving email notificationsAsked by memaxt on November 11, 2015 at 07:48 AM
For some reason I've stopped receiving email notifications for the following forms:
I havent modified them for awhile
I'm cleared my cache and checked the bounce list.
Apologies for the inconvenience.
Upon further investigation, it seems like it is more related to the custom sender email address email@example.com that you are using.
You can check your email history by following this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History. Based from my observation, it seems like the failed emails happened when you are using the email address firstname.lastname@example.org as the sender.
You might need to contact your email service provider to whitelist our JotMail IP addresses or domain name servers mentioned here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You can also use this guide as a reference if you are still unable to receive the notifications: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Let us know if that works.