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  • Profile Image

    Not receiving email notifications

    Asked by memaxt on November 11, 2015 at 07:48 AM

    Hi there,

    For some reason I've stopped receiving email notifications for the following forms:

    https://form.jotform.com/52492540608961

    https://form.jotform.com/40371954411955

    I havent modified them for awhile

     

    I'm cleared my cache and checked the bounce list.

    any ideas?

    email notifications not receiving email email receiving
  • Profile Image
    JotForm Support

    Answered by Charlie on November 11, 2015 at 10:20 AM

    Apologies for the inconvenience.

    Upon further investigation, it seems like it is more related to the custom sender email address queries@cdreporting.co.uk that you are using.

    You can check your email history by following this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History. Based from my observation, it seems like the failed emails happened when you are using the email address queries@cdreporting.co.uk as the sender.

    You might need to contact your email service provider to whitelist our JotMail IP addresses or domain name servers mentioned here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You can also use this guide as a reference if you are still unable to receive the notifications: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if that works.