Form changes removed some data from the history

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    alexpacio
    Asked on November 11, 2015 at 10:38 AM

    Hi,

    I changed the pattern of my form and I got my submission's history changed: the values that were changed was also deleted from history, so I lost some columns on the submissions.

     

    It is important for me to get them recovered so, please, let me know how could I see them again.

     

    Thanks in advance,

    Alessandro Bolletta

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    david
    Answered on November 11, 2015 at 11:58 AM

    Hi,

    If you delete a field, the data associated with that field will be removed from your submission history.  It can be restored by restoring that field from your revision history:

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History

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    alexpacio
    Answered on December 02, 2015 at 12:57 PM

    Hi david,

    I'm sorry but if I can't load an older revision since there seems to be a limit for revisions and I can't find the original revision.

    Please, could you send me the raw archive so I can restore manually my data?

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    david
    Answered on December 02, 2015 at 02:11 PM

    Unfortunately, you are correct, the revision history does only go back so far.  If too much time has passed since the field was deleted, there may not be anything we can do to restore it.  The revision data you can see is the same we have access to.