What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form changes removed some data from the history

    Asked by alexpacio on November 11, 2015 at 10:38 AM

    Hi,

    I changed the pattern of my form and I got my submission's history changed: the values that were changed was also deleted from history, so I lost some columns on the submissions.

     

    It is important for me to get them recovered so, please, let me know how could I see them again.

     

    Thanks in advance,

    Alessandro Bolletta

    Page URL:
    https://form.jotform.com/11000852204

    Submissions thanks and let
  • Profile Image
    JotForm Support

    Answered by david on November 11, 2015 at 11:58 AM

    Hi,

    If you delete a field, the data associated with that field will be removed from your submission history.  It can be restored by restoring that field from your revision history:

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History

  • Profile Image

    Answered by alexpacio on December 02, 2015 at 12:57 PM

    Hi david,

    I'm sorry but if I can't load an older revision since there seems to be a limit for revisions and I can't find the original revision.

    Please, could you send me the raw archive so I can restore manually my data?

  • Profile Image
    JotForm Support

    Answered by david on December 02, 2015 at 02:11 PM

    Unfortunately, you are correct, the revision history does only go back so far.  If too much time has passed since the field was deleted, there may not be anything we can do to restore it.  The revision data you can see is the same we have access to.