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    I am not receiving emails when someone fills out form.

    Asked by cbcfloyd on January 23, 2012 at 11:43 PM

    you can access the form by visiting www.cbcfloyd.org and clicking on Preschool tab.  Apply online.  We have had several people register and we are not receiving their applications.   I have been to the sign in and requested new password....it says it is sent but yet I'm still getting nothing in my email.  Thank you

    Page URL:
    http://www.cbcfloyd.org

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    JotForm Support

    Answered by mliz on January 24, 2012 at 04:47 AM

    The mail log results indicates that the notification was sent without any errors:

    /var/log/mail.log:Jan 24 04:39:22 yang sm-mta[10194]: q0O9dLN3010192:
    to=
    <s----------m@yahoo.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=125890, relay=mta7.am0.yahoodns.net. [66.94.237.139], dsn=2.0.0, stat=Sent (ok dirdel)

    Can you please check the Spam or Bulk folders of your email the local spam filter may have caught the notification emails. Adding the following IP addresses to your whitelist may also help, these are what we use to send out the emails:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Let us know if this works.