Can't Get Email Notification

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    pmplist15
    Asked on November 11, 2015 at 12:40 PM

    I've tried all the suggestions you have for how to get a simple email notification of a subscriber, but to no avail. Surely it can't be this difficult, particularly when I'm using a template! Any help would be gratefully appreciated.

    Thanks!

  • Profile Image
    BDAVID
    Answered on November 11, 2015 at 02:19 PM

    Your email address used for submission notifications is not in bounce list. I checked our mail logs and they show good delivery:

     

    I would suggest you to use use noreply@jotform.com instead, as the Sender E-mail. 

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

  • Profile Image
    pmplist15
    Answered on November 11, 2015 at 02:24 PM

    Thanks... Yesterday it was working for a while, then I noticed that my notifications were getting filtered to my spam folder. I sorted that out, but for some reason today, they started to get caught by my spam filter again. I'll get in touch with my hosting service to find out what I can do about that.

    I very much appreciate your attention to this. I think it's finally working for me!

    Thanks again!

  • Profile Image
    BDAVID
    Answered on November 11, 2015 at 03:26 PM

    Glad to know that, if you need anything else please open a new thread, we will be glad to assist you.