What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Get Email Notification

    Asked by pmplist15 on November 11, 2015 at 12:40 PM

    I've tried all the suggestions you have for how to get a simple email notification of a subscriber, but to no avail. Surely it can't be this difficult, particularly when I'm using a template! Any help would be gratefully appreciated.


    Page URL:

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    JotForm Support

    Answered by BDAVID on November 11, 2015 at 02:19 PM

    Your email address used for submission notifications is not in bounce list. I checked our mail logs and they show good delivery:


    I would suggest you to use use noreply@jotform.com instead, as the Sender E-mail. 

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com


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    Answered by pmplist15 on November 11, 2015 at 02:24 PM

    Thanks... Yesterday it was working for a while, then I noticed that my notifications were getting filtered to my spam folder. I sorted that out, but for some reason today, they started to get caught by my spam filter again. I'll get in touch with my hosting service to find out what I can do about that.

    I very much appreciate your attention to this. I think it's finally working for me!

    Thanks again!

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    JotForm Support

    Answered by BDAVID on November 11, 2015 at 03:26 PM

    Glad to know that, if you need anything else please open a new thread, we will be glad to assist you.