Issues with input field not taking data when put in

  • Norbert99
    Asked on November 11, 2015 at 2:01 PM

    Hello

    Can you help me determine why the fields are not taking the info when typed in.

    Please see page URL

    http://ebeinc.com/contact-2.html

     

    Thank you

    Norbert Moha

    Page URL: http://ebeinc.com/contact-2.html
  • BJoanna
    Replied on November 11, 2015 at 3:15 PM

    I have tested your form and I was able to enter data inside of all fields. When i submitted your form I have checked our email log and email notification was sent successfully with all data that I have entered. 

    Issues with input field not taking data when put in Image 1 Screenshot 20

    If I did not understood your question correctly please explain in more details what is your issue and we will be happy to assist you.

    Let us know if you need further assistance.

  • BJoanna
    Replied on November 11, 2015 at 3:53 PM

    My colleague abajan brought to my attention that this issue is related to Mozilla Firefox. Previously I have tested your form in Chrome, but now I was able to replicate mentioned issue in Firefox. 

    To fix this issue inside of your Form Designer, you need to reduce the Vertical Padding and increase Textbox Height. When you open your Form Designer click on text box field and then Reduce the Vertical Padding to 3 and increase the Textbox Height to 32.

    Issues with input field not taking data when put in Image 1 Screenshot 20

    I have done this on my cloned form and now input fields are taking data in Firefox as well.

    Here is my cloned form: https://form.jotform.com/53145652439963? 

    Feel free to clone it.

    Hope this will help. Let us know if you need further assistance.