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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issues with input field not taking data when put in

    Asked by Norbert99 on November 11, 2015 at 02:01 PM

    Hello

    Can you help me determine why the fields are not taking the info when typed in.

    Please see page URL

    http://ebeinc.com/contact-2.html

     

    Thank you

    Norbert Moha

    Page URL:
    http://ebeinc.com/contact-2.html

    input field Taking in hello page url href thank
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 11, 2015 at 03:15 PM

    I have tested your form and I was able to enter data inside of all fields. When i submitted your form I have checked our email log and email notification was sent successfully with all data that I have entered. 

    If I did not understood your question correctly please explain in more details what is your issue and we will be happy to assist you.

    Let us know if you need further assistance.

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 11, 2015 at 03:53 PM

    My colleague abajan brought to my attention that this issue is related to Mozilla Firefox. Previously I have tested your form in Chrome, but now I was able to replicate mentioned issue in Firefox. 

    To fix this issue inside of your Form Designer, you need to reduce the Vertical Padding and increase Textbox Height. When you open your Form Designer click on text box field and then Reduce the Vertical Padding to 3 and increase the Textbox Height to 32.

    I have done this on my cloned form and now input fields are taking data in Firefox as well.

    Here is my cloned form: https://form.jotform.com/53145652439963? 

    Feel free to clone it.

    Hope this will help. Let us know if you need further assistance.