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nsaraciniAsked on November 11, 2015 at 2:18 PM
Several employees are not receiving e-mails regarding jotforms.
Page URL: https://form.jotform.com/40354889988174 -
David JotForm Support ManagerReplied on November 11, 2015 at 3:50 PM
Upon checking your notifications, I could notice that you are sending to multiple recipients in each notification, and the first recipient is the email variable of the E-mail Field from your form.
Here are my recommendations:
1) First of all, make sure to check your spam folders.
2) Please remove the email variable and create a separate autoresponder for it: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder
(The rest of the recipients for each email notification are not in our bounce list, and our mail logs show good delivery.)
3) Used noreply@jotform.com as the Sender E-mail instead:
4) In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.
· jotform.com
· email.amazonses.com
· amazonses.com
· jotform.co
· secure.jotform.co
· s3.amazonaws.com
· static-interlogyllc.netdna-ssl.com
Let us know if you need more help, we will be glad to assist you.