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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Employees not receiving e-mails regarding jotform

    Asked by nsaracini on November 11, 2015 at 02:18 PM

    Several employees are not receiving e-mails regarding jotforms.

    Page URL:
    https://form.jotform.com/40354889988174

    JotForm E-mails receiving
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    JotForm Support

    Answered by BDAVID on November 11, 2015 at 03:50 PM

    Upon checking your notifications, I could notice that you are sending to multiple recipients in each notification, and the first recipient is the email variable of the E-mail Field from your form. 

    Here are my recommendations:

    1) First of all, make sure to  check your spam folders.

    2) Please remove the email variable and create a separate autoresponder for it: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    (The rest of the recipients for each email notification are not in our bounce list, and our mail logs show good delivery.)

    3) Used noreply@jotform.com as the Sender E-mail instead: 

    4) In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.