Employees not receiving e-mails regarding jotform

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    nsaracini
    Asked on November 11, 2015 at 02:18 PM

    Several employees are not receiving e-mails regarding jotforms.

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    BDAVID
    Answered on November 11, 2015 at 03:50 PM

    Upon checking your notifications, I could notice that you are sending to multiple recipients in each notification, and the first recipient is the email variable of the E-mail Field from your form. 

    Here are my recommendations:

    1) First of all, make sure to  check your spam folders.

    2) Please remove the email variable and create a separate autoresponder for it: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    (The rest of the recipients for each email notification are not in our bounce list, and our mail logs show good delivery.)

    3) Used noreply@jotform.com as the Sender E-mail instead: 

    4) In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.