What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why did my form fields disappear?Asked by UNWSP on November 11, 2015 at 05:17 PM
We have had two forms in the last week where the form fields have disappeared and the form was blank. When looking at the revision history, we see a date and time where all the fields are marked as "removed" yet no one did it. We are able to revert to a previous date when all the fields were present, however we have no guarantee that the form was totally up to date at that time.
Form name - CDC - /web/cdc/request-info - CDC Request Info Form
INST - /web/registrar/reenrollment - Registrar Re-enrollment Form
Please help. We do not want it to happen again. Thanks,
Marketing & Communications
form fields fields disappear
Please accept our sincere apologies for the inconveniences caused.
We had a database switch about two weeks ago which is probably a reason of the removed fields (blank forms). We do not expect this to happen again.
It is also recommended to check Account Logins history to make sure that there are no any unfamiliar IPs.
If you need any further assistance, please let us know. We will be happy to help.