Why did my form fields disappear?

  • Profile Image
    UNWSP
    Asked on November 11, 2015 at 05:17 PM

    We have had two forms in the last week where the form fields have disappeared and the form was blank.  When looking at the revision history, we see a date and time where all the fields are marked as "removed" yet no one did it.  We are able to revert to a previous date when all the fields were present, however we have no guarantee that the form was totally up to date at that time.

    Form name - CDC - /web/cdc/request-info - CDC Request Info Form

                       INST - /web/registrar/reenrollment - Registrar Re-enrollment Form

     

    Please help. We do not want it to happen again.  Thanks,

    Marketing & Communications

     

  • Profile Image
    Mike
    Answered on November 11, 2015 at 06:12 PM

    Please accept our sincere apologies for the inconveniences caused.

    We had a database switch about two weeks ago which is probably a reason of the removed fields (blank forms). We do not expect this to happen again.

    It is also recommended to check Account Logins history to make sure that there are no any unfamiliar IPs.

    https://www.jotform.com/myaccount/history

    If you need any further assistance, please let us know. We will be happy to help.