What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    DropBox integration

    Asked by daledan on November 11, 2015 at 05:24 PM

    Recently my dropbox integration had just stopped working and it doesnt upload to dropbox. I tried removing it and re-adding it again. Now it saves onto my root folder instead of having it under a sub-directory that I created before and there is no option where I can change or even select it.



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    JotForm Support

    Answered by david on November 11, 2015 at 06:28 PM


    My apologies, we did indeed have an issue with the Dropbox integration that has since been fixed. 

    In regards to changing where the submission PDF and uploads are stored, you can change the folders after you authenticate the integration:

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    Answered by daledan on November 12, 2015 at 12:40 AM

    I have been trying this a hundred times.. it only lets me create a subfolder under the root folder example below.

    dropbox > [JOTFORM FOLDER] > submission


    I need the below, I did do this from the older version.

    dropbox > Folder01 > folder02 > [JOTFORM FOLDER] > submission.

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    Answered by daledan on November 12, 2015 at 05:57 AM

    Wow I think this is not supported anymore!? Can I just revert back to my previous dropbox integration before I removed it (because it was not working!)


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    JotForm Support

    Answered by Mike_G on November 12, 2015 at 11:14 AM

    I would like to apologize for any inconvenience this have caused you. You can try to use the Form Revision History. Form Revision History makes it possible for you to review older versions of your forms and when necessary, revert your form back to an older version.

    Here's a guide: How-to-View-Form-Revision-History

    I hope this will help you get back to the older version of your form including the previous integration. You may revert back to the time before you made a modification to your integration. 

    Thank you.

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    Answered by daledan on November 12, 2015 at 11:37 AM
    @Mike_G thank you!