What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How Can I Specify the Sender Name of the Incoming Submission?

    Asked by scratchtosave on November 11, 2015 at 08:32 PM

    Hi,

     

    I checked through the forum for an answer to this and gave up.

    The reply to submission works great. We can specify the reply-from email address, however not the displayed sender name. Right now it's showing my first name as the sender, not sure where it's pulling this data so I can update it accordingly. Your help would be much appreciated!

    Submissions reply submissions name sender first name checked
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    JotForm Support

    Answered by mert on November 12, 2015 at 03:15 AM

    Hi there,

    To set the sender name correctly, you need to change your current "Notification"'s "Sender Name" as a field that asking user's name.

    On the following example, the field which asks name information is called "Name", so I set it as a "Sender Name":

     

    If you need extra information, please let us know.

    Have a nice day.