What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Was JotForm Down a little while ago? For How Long? And Why??

    Asked by TheJotForm on January 24, 2012 at 09:41 AM

    Was JotForm Down a little while ago? For How Long? And Why??



    I could not access JotForm.com and all my forms were not showing on any of my websites.

  • Profile Image

    Answered by jadassaf3 on January 24, 2012 at 10:08 AM

    I had the same problem but I dunno for how long. The less it was the less it is better.

  • Profile Image

    Answered by AtacanC on January 24, 2012 at 01:40 PM

    We apologize for any inconvenience this may have caused. Are you still experiencing the said issue? Can you please try again?

    Thanks for your understanding and cooperation.

  • Profile Image

    Answered by TheJotForm on January 24, 2012 at 02:09 PM

    Everything is working perfectly now.



    Thank You.

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 24, 2012 at 02:24 PM

    Our site is being protected by a security proxy service, CloudFlare. They were under a DDoS attack today and were unavailable for some users. We are not sure how many percentage of visitors were affected and for how long. We received the reports within an half an hour period so that probably is how long the downtime took for the impacted users. 

  • Profile Image

    Answered by markashton on January 24, 2012 at 03:02 PM

    More like a few hours for me, I'm afraid. That 100% uptime stat you quoted is a gonner then yeah?

  • Profile Image

    Answered by fxr on January 24, 2012 at 05:32 PM

    It didnt affect everyone. 

    The outage was very spotty, we didnt get too many users reporting any problems. When we have mass outages, the forum and our email inbox tends to get flooded with complaints. 

    That just didnt happen today.