What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I see form submission information which has suddenly disappeared?

    Asked by rosaprincess23 on November 12, 2015 at 08:39 AM

    I have several forms that I can no longer access. I can "view submissions" for the forms but all I see are the IP address, submission date and only one of my fields. All the other fields are appearing empty, but in reality, were once filled out. This seems to be the case for all forms that are not currently active. I would like to be able to access this data again but cannot figure out how to get it back. Any help is greatly appreciated.

     

     

    Screenshot
    information how Submissions style all and
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    JotForm Support

    Answered by Kiran on November 12, 2015 at 11:59 AM

    We had a database migration recently which may have caused this issue. We are sorry for the inconvenience caused. I've now synchronized the old database with your account and the form submissions are now restored. Please verify the form submissions and let us know if you need any further assistance. We will be happy to help.

    Thank you!

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    Answered by rosaprincess23 on November 12, 2015 at 12:03 PM

    Thank you Kiran! All is working properly now. Thank you for your prompt assistance!

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    JotForm Support

    Answered by Kiran on November 12, 2015 at 01:05 PM

    Great!! Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch us with us again, if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!