How can I see form submission information which has suddenly disappeared?

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    rosaprincess23
    Asked on November 12, 2015 at 08:39 AM

    I have several forms that I can no longer access. I can "view submissions" for the forms but all I see are the IP address, submission date and only one of my fields. All the other fields are appearing empty, but in reality, were once filled out. This seems to be the case for all forms that are not currently active. I would like to be able to access this data again but cannot figure out how to get it back. Any help is greatly appreciated.

     

     

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    Kiran
    Answered on November 12, 2015 at 11:59 AM

    We had a database migration recently which may have caused this issue. We are sorry for the inconvenience caused. I've now synchronized the old database with your account and the form submissions are now restored. Please verify the form submissions and let us know if you need any further assistance. We will be happy to help.

    Thank you!

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    rosaprincess23
    Answered on November 12, 2015 at 12:03 PM

    Thank you Kiran! All is working properly now. Thank you for your prompt assistance!

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    Kiran
    Answered on November 12, 2015 at 01:05 PM

    Great!! Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch us with us again, if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!