is there a way to remove incomplete payments once they become completed payments?

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    Asked on January 24, 2012 at 10:22 AM

    we are creating a registration database for a sports league.  we have built in the paypal payment link to collect registration fees.  one player clicked out of the paypal link and is now recorded in the "incomplete payment" section.  however, she went back and completed registration and payment and is now showing up in both.  is there a way for jotform to remove duplicates like this from the incomplete section automatically?  thanks very much for the help.

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    Answered on January 24, 2012 at 03:55 PM

    Hi fxr


    Thanks for your answer, I maybe didn't make it clear though- it's the actual form text and images which have disappeared and not any of the submissions. I logged in and went to edit my payments page, went off the page and all the images and text I had on the page are gone- the form fields are still there but none of the other bits I added (some text and images). I'm convinced I didn't do anything to the form but it's just got the fields in it now.