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    Submissions Counter widget: Takes time to load and breaks when submission is made before scripts finishes loading

    Asked by PlymouthPublicSchools on November 12, 2015 at 10:15 AM

    Hello - I am creating a pledge form for our school district. Students are going to be able to type there name in and click "I pledge to unplug" to participate. We are creating a "Unplug on Thanksgiving" campaign.

    How can I edit the "Thank you" page to show how many people have pledged so far? Maybe a ticker? Thank you! We would love to have the students be able to see how many people have pledged. 

     

    Emily

    total submissions submissions counter
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    JotForm Support

    Answered by Charlie on November 12, 2015 at 12:50 PM

    Hi Emily! You can try using the "Submission Counter" widget.

    I cloned one of your forms for demo purposes, you can test it here: https://form.jotform.com/53155236014951? 

    1. First, I added the "Submissions Counter" widget, we want to add a text label on it to avoid confusion on the following steps, we will add it in the "Properties" of it.

    2. In the "Properties" window, add a text label under "Text". In my case, I named it "Submission Counter".

    3. In the "Thank You" page, you can fetch the value of the submission counter widget by clicking it on the "Form Fields" dropdown, noticed that the name of it is "Submission Counter" which is the label we added earlier.

     

     

    If you wish to hide the number of submission on the actual live form, and only want to show it in the "Thank You" page, then you can use a custom CSS code. Let us know if you want it to be hidden and we'll provide you a custom code, however, make sure to already have the widget on the form. We'll wait for your response.

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    Answered by PlymouthPublicSchools on November 12, 2015 at 01:46 PM
    Thank you SO much! That is exactly what I wanted. And yes, I would like to
    hide it on the actual form and just show it on the Thank you page. Is there
    any chance to make it the counter bold or in a colored box to make it stand
    out a bit?
    I truly appreciate your help!
    Emily Goonan
    *Media & Communications Specialist*




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    JotForm Support

    Answered by Mike on November 12, 2015 at 04:23 PM

    On behalf of my colleague, you are welcome.

    This is how we can hide a field via form designer.

    The value on on the Thank You page can be styled in the following way.

    It has been applied to your form and seems to be working properly.

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered by PlymouthPublicSchools on November 13, 2015 at 11:45 AM
    Thank you! I have it the way that I want and I just tested it out a few
    times and it says 1 pledge each time. The clicker isn't increasing anymore.
    Emily Goonan
    *Media & Communications Specialist*




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    JotForm Support

    Answered by Charlie on November 13, 2015 at 12:56 PM

    Could you try this custom CSS code instead:

    #customFieldFrame_11 {

        display: none !important;

    }

    I remove the CSS code in your Form Designer Tool so that I can inspect it better. Use the code I shared and paste it in your CSS tab.

     

    Make sure to save the changes, then let us know if that works.

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    Answered by PlymouthPublicSchools on November 16, 2015 at 04:46 PM
    Hello - Sorry to bother you again. I made one edit on the Thank you page
    and now the clicker isn't working, it just stays at 1 each time I submit.
    Thank you for your help!
    Emily Goonan
    *Media & Communications Specialist*




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    Answered by PlymouthPublicSchools on November 16, 2015 at 05:45 PM
    It's still doing it. Still at 1 pledge. :(
    Emily Goonan
    *Media & Communications Specialist*




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    JotForm Support

    Answered by Charlie on November 17, 2015 at 02:17 AM

    Apologies, I have updated your custom CSS code using this one:

    #customFieldFrame_11 {

        visibility : hidden !important;

    }

    However, within further testing, it seems like the problem is related to the submissions counter widget not properly fetching the submission count all the time.

    I will need to forward this to our widget team to have it checked and fixed. We will update you as soon as this problem has been resolved. Apologies for the inconvenience.

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    JotForm Support

    Answered by TitusN on November 26, 2015 at 07:44 AM

    Hello,

    The submission counter has been fixed - and your pledge count will display accurately. 

    Kindly check - and if you have any issue - please let us know. 

    Thanks!