What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to contact Jotform outside of forums?

    Asked by monolith on January 24, 2012 at 10:43 AM

    I am having a lack of response to a support issue I posted, and I was wondering if there is any way to contact Jotform via e-mail?


    The original post is here.


    I can see for free users only offering forum support, but considering I've had to upgrade my account, and it looks like I will have to upgrade again to the Pro account, it seems like I should be able to get quicker support?

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    Answered by fxr on January 24, 2012 at 10:57 AM

    You are welcome to email us at jotformspport [at] gmail [dot] com, but you will typically get a quicker response via the forum. 

    I am aware of your other query, but unfortnately it is hard for JotForm Support staff currently on duty to test and try to find solutions for as we dont have access to an iPhone. 

    I just ask you to be patience and I apologise for the wait; it will be dealt with as soon as I can find someone to help me with it. 

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    Answered by monolith on January 24, 2012 at 11:01 AM

    Alright, I'll be patient.

    I will post a screenshot of the issue on the IOS browser although I don't know how much that will help you out.