MySQL server has gone away error shown when submitting form with big attachments

  • Profile Image
    profibook
    Asked on November 12, 2015 at 11:13 AM

    I have similar problem.

    When I want to send a few  big files ( 40mb together) receiving this error

    if the files are smaller everythng is ok.

  • Profile Image
    Ben
    Answered on November 12, 2015 at 01:26 PM

    Can you please tell us if you are still receiving the same error?

    Also if you do, can you tell us what is the form where this happens for you so that we can check it out and see what is causing this.

  • Profile Image
    profibook
    Answered on November 13, 2015 at 04:24 AM

    Yes, still the same error.

  • Profile Image
    profibook
    Answered on November 13, 2015 at 04:43 AM

    problem arises when transferring files jpg. I suspect that the error arises when generating thumbnails for pdf file.

  • Profile Image
    profibook
    Answered on November 13, 2015 at 04:51 AM

    disabling generation of thumbnails to a pdf file solved the problem

  • Profile Image
    beril
    Answered on November 13, 2015 at 07:03 AM

    We are very glad to hear that the issue has been resolved for you.

    Let us know if you need further assistance.