JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
MySQL server has gone away error shown when submitting form with big attachmentsAsked by profibook on November 12, 2015 at 11:13 AM
I have similar problem.
When I want to send a few big files ( 40mb together) receiving this error
if the files are smaller everythng is ok.
Can you please tell us if you are still receiving the same error?
Also if you do, can you tell us what is the form where this happens for you so that we can check it out and see what is causing this.
Yes, still the same error.Form is in polish. Check field "ADD FILES" plase..
problem arises when transferring files jpg. I suspect that the error arises when generating thumbnails for pdf file.
disabling generation of thumbnails to a pdf file solved the problem
We are very glad to hear that the issue has been resolved for you.
Let us know if you need further assistance.