If i get the premium service, can i recover my form's files?

  • Profile Image
    Valentin 
    Asked on November 12, 2015 at 11:58 AM

    Hi, 

    I have been testing jotform since last year it has been working very well, 

    i'm considering on getting the bronze level, but i have a question... 

    is it possible to recover the files that i lost from my free forms? 

    Thank you.

    Greetings from México

  • Profile Image
    victor
    Answered on November 12, 2015 at 01:57 PM

    When you have purge forms from your trash bin, they are permanently delete from our servers and cannot be recovered.

    If you have the URL of some of your forms, we can verify if this can be recovered or not.