What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If i get the premium service, can i recover my form's files?

    Asked by Valentin  on November 12, 2015 at 11:58 AM


    I have been testing jotform since last year it has been working very well, 

    i'm considering on getting the bronze level, but i have a question... 

    is it possible to recover the files that i lost from my free forms? 

    Thank you.

    Greetings from México

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    Answered by victor on November 12, 2015 at 01:57 PM

    When you have purge forms from your trash bin, they are permanently delete from our servers and cannot be recovered.

    If you have the URL of some of your forms, we can verify if this can be recovered or not.