What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Logging into Account

    Asked by Blake on January 24, 2012 at 11:52 AM

    I am unable to login to the account that I have with you.  A former employee created the account and I don't know how to get into the account.  My credit card is being billed.  I would like to see what I am getting from your service to know whether to pass the account to another employee or cancel.  Thank you.

    I have the credit card info but do not know the login or password to get into the account.  Feel free to call me to get the information I have available so I can see my account.  

    Blake

    404-380-7420

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    Answered by AtacanC on January 24, 2012 at 05:17 PM

    Hi Blake,

    I'm sorry to say but we don't have phone support. In order to find your account, we need a form-id or your username. Can you please share the url of your website where your form is currently embedded? If i may ask, is it possible to ask your former employee? Maybe, he still has the username and password.

    We'll be waiting for your response.