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    The Word Count of a Rich Text Text Area in My Form Is Not Showing the Correct Number of Words Entered

    Asked by DPSCommunications on November 12, 2015 at 03:01 PM

    I have a word limit of 150 words on one of my form fields, and when a user tried to enter text with exactly 150 words, the form said the length was 181 words. I pasted the text in Word and it was in fact 150 words. 

    word limit word count incorrect rich text text area rich text texarea word count glitch word count bug incorrect number wrong number
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    JotForm Support

    Answered by abajan on November 12, 2015 at 05:40 PM

    Unfortunately, I wasn't able to replicate the issue when I tested your form. The counter was recording correctly and a warning was triggered as soon as the number of words exceeded 150. Just to be sure I entered 150 words, I copied the text from the field and pasted it into this tool.

    Is the form still exhibiting the problem on your end? If so, could you please copy the text entered and paste it here?

    We'll await your reply.

    Thanks