What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    [JotForm EU] Submissions are blank

    Asked by brhodes2 on November 12, 2015 at 06:56 PM
    Hi, just tried in incognito mode and had the same thing - key uploaded but no data being shown. I will try generating a new key today.
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    JotForm Support

    Answered by Mike on November 12, 2015 at 07:07 PM

    We have confirmed the issue with submission entries which are not showing properly for your account, and now it has been escalated to our Backend Team.

    This thread will be updated as soon as we have any news for you.

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    JotForm Support

    Answered by Mike on November 13, 2015 at 05:01 AM

    I am sorry for possible misunderstanding here. Since your forms have been moved to the EU region, you need to use the next domain in order to view the data.


    If the data is there in encrypted format, it usually means that you use incorrect Private Key. If this is still the case, please let us know.

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    Answered by brhodes2 on November 15, 2015 at 05:13 PM

    Ah I see!! I had the old link saved as a favourite! All good now thanks very much for your help!

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    JotForm Support

    Answered by beril on November 16, 2015 at 03:08 AM

    On behalf of my colleague, you are welcome. It is nice to hear that the problem is solved for you.


    We are glad to help you whenever you need us.