[JotForm EU] Submissions are blank

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    brhodes2
    Asked on November 12, 2015 at 06:56 PM
    Hi, just tried in incognito mode and had the same thing - key uploaded but no data being shown. I will try generating a new key today.
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    Mike
    Answered on November 12, 2015 at 07:07 PM

    We have confirmed the issue with submission entries which are not showing properly for your account, and now it has been escalated to our Backend Team.

    This thread will be updated as soon as we have any news for you.

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    Mike
    Answered on November 13, 2015 at 05:01 AM

    I am sorry for possible misunderstanding here. Since your forms have been moved to the EU region, you need to use the next domain in order to view the data.

    https://eu.jotform.com

    If the data is there in encrypted format, it usually means that you use incorrect Private Key. If this is still the case, please let us know.

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    brhodes2
    Answered on November 15, 2015 at 05:13 PM

    Ah I see!! I had the old link saved as a favourite! All good now thanks very much for your help!

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    beril
    Answered on November 16, 2015 at 03:08 AM

    On behalf of my colleague, you are welcome. It is nice to hear that the problem is solved for you.

     

    We are glad to help you whenever you need us.