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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank you page not loading

    Asked by OasisNaturalCleaning on November 12, 2015 at 07:16 PM

    since last month my clients have been saying they are not able to successfully complete the form.


    I get the the submission but they experience an error and submit multiple times. (see image)

    this is costing me customers and their user experience is not positive.

    Please help


    Page URL:

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    JotForm Support

    Answered by EltonCris on November 12, 2015 at 10:55 PM

    Your form is working just fine. It is your thank you page that is down and this is where your users are redirected to after a successful submission that's why they are seeing the error page.

    So I check your thank you URL and it is also down on my end.

    However, even though your thank you page is down, the form should be processed successfully since thank you URLs are processed after a successful submission.

    Hope this information helps!