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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not recieving submission emails to my main email address

    Asked by GlobalWB on November 12, 2015 at 09:08 PM

    I can no longer receive form submission emails to any address on my company's domain globalproperty.net.au, however it did work when I set the recipient to my gmail address. 

    I checked the bounce list and the company addresses I have been using aren't on there. 

    What else would cause emails not to be sent/received?

    I have set the default settings so the sender is "Jotform" and the sender address is "noreply@jotform.com", this didn't help.

    Page URL:
    http://www.globalproperty.net.au/lease/application-form/

    email delivery
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 13, 2015 at 03:11 AM

    Hello GlobalWB,

    I did check the notification email alert of your form "Rental Application" and found that you have changed the recipient email address to anthony****@gmail.com. 

    Please let us know the official email address on which you are not receiving the submission emails and we will take a look. 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by GlobalWB on November 13, 2015 at 05:42 PM

    Actually the problem seems to have fixed itself!  All the test forms came through overnight to all the addresses we had tried.  There must have been some delay, I just tried it and its now working.

     

    thanks for your response anyway!

  • Profile Image
    JotForm Support

    Answered by Mike on November 13, 2015 at 06:28 PM

    Thank you for your update. Please feel free to contact us if you need any further assistance. We would love to help.