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    I'm not recieving submission emails to my main email address

    Asked by GlobalWB on November 12, 2015 at 09:08 PM

    I can no longer receive form submission emails to any address on my company's domain globalproperty.net.au, however it did work when I set the recipient to my gmail address. 

    I checked the bounce list and the company addresses I have been using aren't on there. 

    What else would cause emails not to be sent/received?

    I have set the default settings so the sender is "Jotform" and the sender address is "noreply@jotform.com", this didn't help.

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    JotForm Support

    Answered by ashwin_d on November 13, 2015 at 03:11 AM

    Hello GlobalWB,

    I did check the notification email alert of your form "Rental Application" and found that you have changed the recipient email address to anthony****@gmail.com. 

    Please let us know the official email address on which you are not receiving the submission emails and we will take a look. 

    We will wait for your response.

    Thank you!

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    Answered by GlobalWB on November 13, 2015 at 05:42 PM

    Actually the problem seems to have fixed itself!  All the test forms came through overnight to all the addresses we had tried.  There must have been some delay, I just tried it and its now working.


    thanks for your response anyway!

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    JotForm Support

    Answered by Mike on November 13, 2015 at 06:28 PM

    Thank you for your update. Please feel free to contact us if you need any further assistance. We would love to help.