- GlobalWBAsked on November 12, 2015 at 09:08 PM
I can no longer receive form submission emails to any address on my company's domain globalproperty.net.au, however it did work when I set the recipient to my gmail address.
I checked the bounce list and the company addresses I have been using aren't on there.
What else would cause emails not to be sent/received?
I have set the default settings so the sender is "Jotform" and the sender address is "firstname.lastname@example.org", this didn't help.
- JotForm Supportashwin_dAnswered on November 13, 2015 at 03:11 AM
I did check the notification email alert of your form "Rental Application" and found that you have changed the recipient email address to email@example.com.
Please let us know the official email address on which you are not receiving the submission emails and we will take a look.
We will wait for your response.
- GlobalWBAnswered on November 13, 2015 at 05:42 PM
Actually the problem seems to have fixed itself! All the test forms came through overnight to all the addresses we had tried. There must have been some delay, I just tried it and its now working.
thanks for your response anyway!
- JotForm SupportMikeAnswered on November 13, 2015 at 06:28 PM
Thank you for your update. Please feel free to contact us if you need any further assistance. We would love to help.