What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I downgrade my service back to free?

    Asked by jodiecarter on January 24, 2012 at 02:00 PM

    I want to downgrade my account back to a free account. 

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    Answered by pinoytech on January 24, 2012 at 02:26 PM

    Hi Jodie,

    You can cancel your subscription by loggin into your Paypal Account and Cancelling your subscription from Premium/Professional to basic (free). Here are the steps to cancel via Paypal: 

    1. Log into your Paypa Acount

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button

    When you cancel your subscription you will not be charged again,  but your account will stay Premium/Professional until the time you have paid for expires. Even when you cancel your subscription, you will not lose any of your forms and your data.

    For further assistance, please don't hesitate to contact us! Thank you for using JotForm!



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    Answered by fxr on January 24, 2012 at 03:46 PM

    I can confirm that this cancelation has went through.