The form keeps showing an error when embedding it to our website

  • Profile Image
    ggsstarvending
    Asked on November 13, 2015 at 01:34 AM

    We had problems before with our form saving of which still is a problem now we seem to be unable to upload to our site the form keeps showing an error and we are getting upset. We were looking at purchasing of a monthly subscription and have made plans to start in or around December 2015 or January 2016, but until these issues are fix and we can see these not becoming a constant problem we cant in good faith put down a monthly commitment. We have been set back by your software glitches and have had to resort to using our back up google drive account as a means to keep our business moving. To Say inconvenience is an understatement. 

     

    Redeem form url

    https://form.jotform.com/32167054644150

    Test proformed using: http://www.w3schools.com/tags/tag_iframe.asp

    this is to show the results that it wont work on a test mode.

    I have tried to also use it on serif webplus 6x which we only test viewed and did not publish it showed a sad face and a box where the data would have been.

     

     

  • Profile Image
    Welvin
    Answered on November 13, 2015 at 05:10 AM

    Where you able to view the form using its direct URL? This https://form.jotform.com/32167054644150? If yes, then the issue might be on the way how the form is embedded.

    For iframe embed, you should use our iframe embed method instead of using a standard iframe tag. Here's how to use our iframe embed: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    I would also suggest publishing the page after placing the embed codes instead of viewing it locally. 

    Let us know if the issue persists.

    Thanks