The form keeps showing an error when embedding it to our website

  • Profile Image
    Asked on November 13, 2015 at 01:34 AM

    We had problems before with our form saving of which still is a problem now we seem to be unable to upload to our site the form keeps showing an error and we are getting upset. We were looking at purchasing of a monthly subscription and have made plans to start in or around December 2015 or January 2016, but until these issues are fix and we can see these not becoming a constant problem we cant in good faith put down a monthly commitment. We have been set back by your software glitches and have had to resort to using our back up google drive account as a means to keep our business moving. To Say inconvenience is an understatement. 


    Redeem form url

    Test proformed using:

    this is to show the results that it wont work on a test mode.

    I have tried to also use it on serif webplus 6x which we only test viewed and did not publish it showed a sad face and a box where the data would have been.



  • Profile Image
    Answered on November 13, 2015 at 05:10 AM

    Where you able to view the form using its direct URL? This If yes, then the issue might be on the way how the form is embedded.

    For iframe embed, you should use our iframe embed method instead of using a standard iframe tag. Here's how to use our iframe embed:

    I would also suggest publishing the page after placing the embed codes instead of viewing it locally. 

    Let us know if the issue persists.