What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why auto-reponder sends email to SPAM inbox?

    Asked by nicamaxi on November 13, 2015 at 05:20 AM

    i am trying to set an auto-responder to a form and the auto-respond email ends in SPAM inbox...i am sending it with my domain garantiasyavales.com that is new (one month) so cannot be on any blacklist so soon. 


  • Profile Image
    JotForm Support

    Answered by Welvin on November 13, 2015 at 08:03 AM

    You have added your email address as the sender through verification method. We used Sendmail for this method. If you are not receiving it to your inbox, then the email may have filtered as spam per your email settings or per your hosting settings.

    You have links in your autoresponder and as we all know, links are one of the common reasons why emails will go to someone's spam folder. Since your autoresponder is customized, I would suggest checking the following link for tips on how to avoid the issue:


    Lastly, you can also setup an SMTP in your forms. This would also help you prevent the issue. We have two methods:

    a. http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    b. http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 


    Let us know if you need any further assistance.

    Thank you.