What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Test emails aren't being delivered

    Asked by adea on November 13, 2015 at 12:37 PM

    I have been trying to use the Test Email feature in the Emails section.  Each time I press the button it displays a box to tell me that the test email has been sent to vincentc@adea.org but it never arrives.  I have checked my spam box and it isn't there either.

    Page URL:

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    Answered by victor on November 13, 2015 at 01:42 PM

    I have just verified your email. It seems that it is not in our bounce list. If you verified you email history you will notice that emails have been sent to your email address.

    If you are still not able to receive, you may need to verify with your email provider and ask them to add our IP addresses to there whitelist, Whitelisting JotMails IP Addresses.

    Please let us know if this helps.


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    Answered by adea on November 13, 2015 at 02:47 PM

    Ok thanks.

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    Answered by victor on November 13, 2015 at 03:06 PM

    Glad I was able to help. Please let us know if you require further assistance.

    Have a great day.