Test emails aren't being delivered

  • adea
    Asked on November 13, 2015 at 12:37 PM

    I have been trying to use the Test Email feature in the Emails section.  Each time I press the button it displays a box to tell me that the test email has been sent to vincentc@adea.org but it never arrives.  I have checked my spam box and it isn't there either.

    Page URL: http://www.jotform.com//?formID=53146927434156
  • victor
    Replied on November 13, 2015 at 1:42 PM

    I have just verified your email. It seems that it is not in our bounce list. If you verified you email history you will notice that emails have been sent to your email address.

    Test emails arent being delivered Image 1 Screenshot 20

    If you are still not able to receive, you may need to verify with your email provider and ask them to add our IP addresses to there whitelist, Whitelisting JotMails IP Addresses.

    Please let us know if this helps.

     

  • adea
    Replied on November 13, 2015 at 2:47 PM

    Ok thanks.

  • victor
    Replied on November 13, 2015 at 3:06 PM

    Glad I was able to help. Please let us know if you require further assistance.

    Have a great day.