Missing 340 submissions, where did they go?

  • Hulkidaddy88
    Asked on November 13, 2015 at 8:10 PM
  • Jan
    Replied on November 14, 2015 at 10:46 AM

    May I know what form is missing the submissions?

    I can see that you are a sub-user account. On the My Forms page, please make sure you are on the "aptusmerchantservice" folder in order to see the shared forms with you.

    Missing 340 submissions, where did they go? Image 1 Screenshot 20

    If it is still the same, then please log out from JotForm. Close and reopen the browser and then please log back in to your account.

    For more information about Sub-user accounts, please refer to this guide: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    Let us know if you're still having issues with it. Thank you.