- sean2020Asked on January 24, 2012 at 06:45 PM
I see inconsistency sometime in the appearance of the pop-up form that I defined! The from is running from your server and is not built in to my site. Yet I see the form differently every now and then! I try them always on the 3 major browsers (IE9, FF9 and Chrome).
Please see the attached file to see what I mean. Sometimes you see the bullet points in front of all objects and sometimes you don't see them! I cannot reproduce it on demand. That causes the realignment of the layout/format and doesn't look good overall.
Do you have any idea why it is happening?
- JotForm SupportNeilVicenteAnswered on January 24, 2012 at 10:13 PM
This might be caused by network connection issues on your end, especially since you mentioned that the problem intermittently occurs on three different browsers.
Form fields are basically HTML lists (li). An HTML li, by default web standards, uses bullets to organize the items. JotForm uses CSS codes to remove these bullets. If the CSS files fail to load on one's browser, that is when the problem appears.
On my end, I have never seen this problem occur. Also, I tried recreating the problem while logged in to your account, but to no avail.
Is there any way you can use a different connection to test this out?
- sean2020Answered on January 25, 2012 at 03:10 AMThank you for your respond. I tried later at home and the form was showing as expected. I will try again at work using another WiFi and wired connections to see what happens.
But I’m curious how can CSS be partially loaded! Everything else is defined in CSS and they are all correct except the part that is responsible for removing the bullets!? It must be something else. If CSS would loaded too many things would go wrong. I’ll investigate more to see what might cause this issue. If I found something, I’ll let you know.
Thank you so much for responding to all questions :o)
- sean2020Answered on January 25, 2012 at 08:27 PMYour support paid off and I subscribed :o)
- JotForm SupportNeilVicenteAnswered on January 25, 2012 at 08:35 PM
There is this thing called "connection timeout" in which the browser stops downloading a certain file when the server fails to respond or the client computer fails to receive bytes of the file due to slow and intermittent connection. That may be the reason why the CSS is downloaded partially.
Anyway, we'd like to thank you for subscribing! We hope you find the price you paid for well worth it :)
- sean2020Answered on February 03, 2012 at 05:35 PMHi,
This is me again. It is really getting annoying. Plz do something about it. Find out why. Never experienced anything like it. I tried at home, at work, with all 3 browsers, on desktop, on laptop, on colleagues’ laptop, behind firewall, in front of fire wall, with clear History and cookies… you name it I did. Still getting this (see the attached file).
Also having conflict issue with other scripts. If I use yours, I cannot use FancyBox jquary. Any idea?
- JotForm SupportNeilVicenteAnswered on February 03, 2012 at 06:20 PM
Is this the same issue about bullets appearing on the preview screen?
The image you attached was not displayed. Can you please upload it somewhere (like imageshack.us) then paste the link here?
Re: conflict issue with jQuery
Conflicts are inevitable, especially with scripts using different libraries. In your case, JotForm uses ProtoType while your FancyBox uses jQuery. We might be able to help if you can give us the URL of the webpage you are working on in a new separate thread so things would not be mixed up in this thread.