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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Viewing Encrypted Submissions

    Asked by TailoredDestination on November 15, 2015 at 11:48 AM

    I'm having issues viewing my encrypted form submissions.  JotForm says it has my encrypted keys on file, but I still cant view the submission.  I have tried uploading two different encryption keys but neither one is working.  

    What can I do so that I can view the submitted form? 

     

    Thanks.  

    Submissions viewing JotForm encryption different
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    JotForm Support

    Answered by BDAVID on November 15, 2015 at 02:48 PM

    Basically, if you do not have the correct Encryption key, there is no much we can do, the data is lost forever, please refer to this guide: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    I would recommend you to disable the encryption feature, so new submission will come as normal.  

    If you need anything else please open a new thread, we will be glad to assist you.

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    Answered by TailoredDestination on November 15, 2015 at 03:09 PM

    Is there to see which encryption key is the correct one? I've tried disabling and re-enabling the encryption so that I get the encryption key pop up,  but each one I have doesn't seem to work.