Viewing Encrypted Submissions

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    Asked on November 15, 2015 at 11:48 AM

    I'm having issues viewing my encrypted form submissions.  JotForm says it has my encrypted keys on file, but I still cant view the submission.  I have tried uploading two different encryption keys but neither one is working.  

    What can I do so that I can view the submitted form? 



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    Answered on November 15, 2015 at 02:48 PM

    Basically, if you do not have the correct Encryption key, there is no much we can do, the data is lost forever, please refer to this guide:

    I would recommend you to disable the encryption feature, so new submission will come as normal.  

    If you need anything else please open a new thread, we will be glad to assist you.

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    Answered on November 15, 2015 at 03:09 PM

    Is there to see which encryption key is the correct one? I've tried disabling and re-enabling the encryption so that I get the encryption key pop up,  but each one I have doesn't seem to work.