- TailoredDestinationAsked on November 15, 2015 at 11:48 AM
I'm having issues viewing my encrypted form submissions. JotForm says it has my encrypted keys on file, but I still cant view the submission. I have tried uploading two different encryption keys but neither one is working.
What can I do so that I can view the submitted form?
- JotForm SupportBDAVIDAnswered on November 15, 2015 at 02:48 PM
Basically, if you do not have the correct Encryption key, there is no much we can do, the data is lost forever, please refer to this guide: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert
I would recommend you to disable the encryption feature, so new submission will come as normal.
If you need anything else please open a new thread, we will be glad to assist you.
- TailoredDestinationAnswered on November 15, 2015 at 03:09 PM
Is there to see which encryption key is the correct one? I've tried disabling and re-enabling the encryption so that I get the encryption key pop up, but each one I have doesn't seem to work.