What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way to avoid notification email to be sent when the submissions are edited?

    Asked by chastitymoore2 on November 15, 2015 at 12:55 PM
    Thank you for your response.
    Also, if I want to edit my submissions, is there a way to avoid another
    notification being sent out to the people I have created conditions to be
    emailed when their name from the drop down menu is selected?
    I've created conditions for all these people to be emailed in different
    departments and don't want to have to delete the notification while I make
    edits and clean up my database---and then have to put the conditions back
    in.
    Thanks in advance.
    Thank you for being the best part of AffordaTax Prep, L.P.
    ----
    Best Regards,
    Chastity Moore, Co-Founder & CEO
    Direct: (678) 278-9255 x1
    Fax: (404) 829-2387
    Website: www.AffordaTaxPrep.com
    Address: 1227 N. Peachtree Parkway, Suite 126, Peachtree City, GA 30269
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 15, 2015 at 03:40 PM

    Hello Chastity,

    There are two possible way to achieve your requirement:

    #1. You should replace your notification email alert with "Form Autoresponder" email alert. Please be noted that "Form Autoresponder" can only be triggered when the form is submitted first time. "Form Autoresponder" will not be triggered when the submission is edited.

    #2. If you do not like the first option then second option is to add a hidden field in your form. You should edit your condition and one more check to see if the value if this field is empty, then only send the notification email alert. When you edit your submission, you will need to ensure that you add some value in this hidden field. Please be noted that hidden field will be visible when you edit the submission from the form's submission page.

    I have implemented the first option in your cloned form. Please take a look at the following cloned form and see if this works as expected:  https://form.jotform.com/53185855824970? 

    Feel free to clone this form for a closer look. The following guide should help you in form cloning:  http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Do get back to us if you would like to check the second option.

    Thank you!

  • Profile Image

    Answered by chastitymoore2 on November 16, 2015 at 02:46 PM
    Did you do something to my AOIC Job Application form? It is no longer
    sending me a notification at cmoore@affordataxprep.com for the pastt 24
    hours and I've had several people to apply.
    If not, can you look at the form to see what is going on? In your response
    back to me, it stated you did something to a cloned form. I don't see a
    cloned form, so you may have done it to my form.
    Please advise.
    Thank you for being the best part of AffordaTax Prep, L.P.
    ----
    Best Regards,
    Chastity Moore, Co-Founder & CEO
    Direct: (678) 278-9255 x1
    Fax: (404) 829-2387
    Website: www.AffordaTaxPrep.com
    Address: 1227 N. Peachtree Parkway, Suite 126, Peachtree City, GA 30269
    ...
  • Profile Image

    Answered by chastitymoore2 on November 16, 2015 at 02:46 PM
    Disregard my last email...I found a work-around and everything is now
    working perfectly.
    Thank you for being the best part of AffordaTax Prep, L.P.
    ----
    Best Regards,
    Chastity Moore, Co-Founder & CEO
    Direct: (678) 278-9255 x1
    Fax: (404) 829-2387
    Website: www.AffordaTaxPrep.com
    Address: 1227 N. Peachtree Parkway, Suite 126, Peachtree City, GA 30269
    ...
  • Profile Image

    Answered by victor on November 16, 2015 at 05:26 PM

    Glad you were able to find a work-around to issue. If you have any question or issue, please do not hesitate contacting us. We will be glad to help.

  • Profile Image

    Answered by chastitymoore2 on November 30, 2015 at 01:46 AM
    This Notifier (below) is coming from my form: 2016 AOIC Hiree Job
    Applicationrm:I assume. However, the Notifier I selected is entitled
    "Notifier to Afforda" and it should not show the hidden fields. As well, it
    has a title. Why is it now showing a different notifier?
    My account is chastitymoore2
    Thank you for being the best part of AffordaTax Prep, L.P.
    ----
    Best Regards,
    Chastity Moore, Co-Founder & CEO
    Direct: (678) 278-9255 x1
    Fax: (404) 829-2387
    Website: www.AffordaTaxPrep.com
    Address: 1227 N. Peachtree Parkway, Suite 126, Peachtree City, GA 30269
    ---------- Forwarded message ----------
    ...
  • Profile Image

    Answered by victor on November 30, 2015 at 10:00 AM

    Could you please re-post the notification. It seems that it did not get uploaded correctly. I have reviewed the form in question and was not able to find any issues.

    Once we get the notification, we maybe we will able to locate the form it came from.

  • Profile Image

    Answered by chastitymoore2 on December 21, 2015 at 11:45 AM
    I upgraded. Do you see it on your end and I did I do it prior to my form
    submissions being halted?
    Thank you for being the best part of AffordaTax Prep, L.P
    .
    ----
    Best Regards,
    Chastity Moore, Co-Founder & CEO
    Direct: (678) 278-9255 x1
    Fax: (404) 829-2387
    Website: www.AffordaTaxPrep.com
    Address: 1227 N. Peachtree Parkway, Suite 126, Peachtree City, GA 30269
    On Sun, Dec 20, 2015 at 10:44 AM, JotForm Support
    wrote:
    ...
  • Profile Image

    Answered by victor on December 21, 2015 at 11:56 AM

    To assist you better I have created a new thread that will be answered shortly

    http://www.jotform.com/answers/729929