Some Fields are not Shown on Email Submission/PDF

  • gerryskews
    Asked on November 16, 2015 at 4:49 AM

    Hi,

    I produced a food safety form that is designed to assess risk at certain steps of a food production process.

    On completing the form online it works without difficulty however, when submitting the form by e-mail many elements of the form are excluded which is a major problem.

    As an example Selecting a process, then a risk (such as Biological > Clostridium Botulinium) three fields correctly appear (Risk, Control and Corrective Action) but they do not appear in the e-mail or the PDF which is rather a critical issue for me as our legal responsibility is to show that if a risk exists what controls, standards and action are applied to reduce or eliminate the risk

    Any urgent help would be greatly appreciated, the form details are shown below and a screen shot of what is actually received. I thought I had checked this before I wrote the form...

    Best regards

    Gerry Skews

     

    http://www.jotform.com//?formID=53076082974967 

    Jotform Thread 705384 Screenshot
  • mert JotForm UI Developer
    Replied on November 16, 2015 at 8:56 AM

    Hi Gerry,

    I think the problem is causing from the option called "Auto Hide Empty Fields". Since you didn't make some of your fields required, this option hides the empty fields on email submissions and PDF format of submissions.

     

    To disable "Auto Hide Empty Fields",

    1) You need to select desired form, then click "Edit Form".

    2) On "Form Builder", disable the "Hide Empty Fields on Emails" option in the "Properties".

    Some Fields are not Shown on Email Submission/PDF Image 1 Screenshot 20

     

    Please, try this method and let us know the results.

    Thanks.

  • gerryskews
    Replied on November 16, 2015 at 9:46 AM
    Hi,
    Thanks for getting back to me on this. Really appreciate your help.
    I have tried what you suggested and unfortunately it doesnt seem to
    work.
    I cant really figure out why it doesn't work, I will try unhiding some
    of the queries but that will make the form very cumbersome indeed.
    Any other suggestions ??
    Gerry
    ...
  • abajan Jotform Support
    Replied on November 16, 2015 at 12:38 PM

    Hi Gerry,

    Those "fields" aren't really form fields in the strictest sense. In other words, they don't contain form controls like text boxes, drop downs, radio buttons, check boxes and so on. They are just HTML/text elements and whether hidden or not on the form, they will not be shown in email notifications unless they are manually inserted. Now, assuming you would only want each of them shown in the email if it is visible at the time of the form's submission, you would need to have a separate notification for each such text element. That would entail creating a Send an E-mail After Submission condition for each notification:

    Some Fields are not Shown on Email Submission/PDF Image 1 Screenshot 30

    or your Conditions Wizard may look like this:

    Some Fields are not Shown on Email Submission/PDF Image 2 Screenshot 41

    To better explain the procedure, let me work on a demo based on a clone of your form and get back to you.


    Thanks

  • gerryskews
    Replied on November 16, 2015 at 3:45 PM
    Hi,
    Massive thanks for your help on this.
    There is another way if I could figure out how to print the form to a
    file rather than e-mail it. All the text fields appear just fine when
    the form is being filled in but are not inlcuded in the email, if I
    print it or print it to PDF then its fine, but I need to embedd it in a
    word document and so I need it in text or rich text. I could then embed
    it in the document and paste it into an e-mail for distribution.
    Having said that I cant figure out how to print to a txt file from
    Windows 10...
    If you are able to figure it out using your approach then that would be
    great. I feel a bit like a plonker for not trying it out before spending
    so much time on developing the logic.
    Cheers
    Gerry
    ...
  • abajan Jotform Support
    Replied on November 16, 2015 at 6:21 PM

    Hi again,

    Upon searching the internet (googling) I found this free online tool to convert PDFs to Word documents and several others were returned in my search results. As to embedding the converted file into another Word document, please have a look this PDF and the following video:

    http://youtu.be/fEy7cA3BBfc

    There are other videos about merging multiple Word documents. Would this procedure of converting the PDF into a Word document and then merging it with another Word document work for you?