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    Google reCAPTCHA widget: Not expanding height of the widget when security question is triggered

    Asked by markashton on November 16, 2015 at 07:01 AM

    Hi,

    Just to let you know ... I investigated extensively the possible spam prevention methods Jotform offers.

    The form is quite simply a contact form. It has four text fields followed by Google Recaptcha.

    I can conclude from feedback from three clients regarding their contact forms ... and my own observations of the Google Recaptcha field that there are occurences whereby the field gets cut off in the browser rendereing it impossible to submit the contact form.

    That's 3 clients!

    You will now ask am i using the Iframe method? No.

    I am using the embed method on the most popular wordpress theme going ... Divi.

    Generally, it works a dream ... but unfortunately in 5% of cases it just does not work.

    I know all the alternatives ... they all have user-friendly issues ...

    Captcha - unreliable, not user-friendly

    Recaptcha - disasterous user-experience

    Strict & cookie check - IP address ... they have drawbacks

    The only one that I would like to use is a mathematical question ... you don't have it.

    So, in a nutshell ... for your information ....

    The Google Recaptcha Jotform embed offering is not fit for purpose when embedded onto websites because it does not work all of the time.

    It'[s that simple.

    Please pass on to devs.

    I shall make a feature request for a maths spam method.

    Many Thanks

    Regards Mark

     

    Feature Request contact form contact forms JotForm
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    JotForm Support

    Answered by Charlie on November 16, 2015 at 10:45 AM

    Thank your for sharing this information, Mark. If I am not mistaken, the Google reCAPTCHA widget shows a list of images where users need to select based from the question, the problem is that when the recaptcha expands due to this check, the size of the widget does not adjust making the widget being cut off and hiding most of it's parts. Is that the correct and same observation that you have?

    Here's a sample test environment that I have in Wordpress:

     

    I also tried viewing it directly using the form URL

     

    Noticed that when I select "I'm not a robot", a question appeared, but because the size of the widget did not expand, making it impossible to submit. I tried adjusting the height of the widget and by using a custom CSS code but it did not resolve the problem.

    I have forwarded this to our developers to have it fixed immediately. Apologies for the inconvenience.

  • Profile Image
    JotForm Support

    Answered by TitusN on December 07, 2015 at 04:39 AM

    Hello Mark, 

    We've released an update that resolves the Google ReCaptcha Re-size issue. 

    It was a bug. 

    The widget fires a fallback when the automated verification check returns an indeterminate result. 

    The fallback frame size should load entirely - allowing users to complete the captcha challenge and submit the form. 

    Please check - your feedback is appreciated. 

  • Profile Image

    Answered by kemysr  on October 05, 2016 at 07:57 AM

    in firefox and chrome , recaptua is not loded unless google page is browsed from the browsers
  • Profile Image
    JotForm Support

    Answered by Kiran on October 05, 2016 at 08:52 AM

    @kemysr,

    Your question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/951763

    Thank you!