What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not all form responses are being received?

    Asked by gmcardle on November 16, 2015 at 09:38 AM

    I've received two calls from customers to say that they both filled out a form and they hadn't heard back from me. I just tested one of my forms twice, the first time I did I didn't receive a response, the second time I tried I did receive a response....what am I not receiving all responses?

    I'm clearly missing out on business because I am randomly receiving form enquires?

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    JotForm Support

    Answered by Kiran on November 16, 2015 at 12:19 PM

    Sorry for the inconvenience caused. I've tried submitting your order form embedded on your webpage twice and I see that the submission is displayed in the submission data immediately. Also, I see that the email notifications are also being sent without any issue from our end.

    Could you please check if my submissions are delivered to your inbox? If the issue persists with receiving submissions to your email, we request you to take a look at the following guide that can help you in troubleshooting email delivery issues.


    Let us know if you need any further assistance. We will be happy to help.