Not all form responses are being received?

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    gmcardle
    Asked on November 16, 2015 at 09:38 AM

    I've received two calls from customers to say that they both filled out a form and they hadn't heard back from me. I just tested one of my forms twice, the first time I did I didn't receive a response, the second time I tried I did receive a response....what am I not receiving all responses?

    I'm clearly missing out on business because I am randomly receiving form enquires?

  • Profile Image
    Kiran
    Answered on November 16, 2015 at 12:19 PM

    Sorry for the inconvenience caused. I've tried submitting your order form embedded on your webpage twice and I see that the submission is displayed in the submission data immediately. Also, I see that the email notifications are also being sent without any issue from our end.

    Could you please check if my submissions are delivered to your inbox? If the issue persists with receiving submissions to your email, we request you to take a look at the following guide that can help you in troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to help.