Not all form responses are being received?

  • gmcardle
    Asked on November 16, 2015 at 9:38 AM

    I've received two calls from customers to say that they both filled out a form and they hadn't heard back from me. I just tested one of my forms twice, the first time I did I didn't receive a response, the second time I tried I did receive a response....what am I not receiving all responses?

    I'm clearly missing out on business because I am randomly receiving form enquires?

  • Kiran Support Team Lead
    Replied on November 16, 2015 at 12:19 PM

    Sorry for the inconvenience caused. I've tried submitting your order form embedded on your webpage twice and I see that the submission is displayed in the submission data immediately. Also, I see that the email notifications are also being sent without any issue from our end.

    Not all form responses are being received? Image 1 Screenshot 30

    Not all form responses are being received? Image 2 Screenshot 41

    Could you please check if my submissions are delivered to your inbox? If the issue persists with receiving submissions to your email, we request you to take a look at the following guide that can help you in troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to help.