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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot view your site on one of my customers networks.

    Asked by Brian  on November 16, 2015 at 12:56 PM

    doesnt matter which browser I use. Cannot figure out the problem. 

    site cannot view
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    Answered by Ben on November 16, 2015 at 03:17 PM

    Can you please tell us if the network is private / closed off?I presume that this is either a company network or otherwise administrated network regulated by some entity. On such networks, and based on the policy of the administrators of the same, some websites can be unavailable, or only some can be available instead.If it is a public network then please do let us know what error do you get when you try to see the form.

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    Answered by Brian  on November 16, 2015 at 03:45 PM
    Never mind, found the issue. Thank you anyway.
    Best Regards,
    Brian Reagan
    Service Desk Engineer
    [cid:image002.png@01CDC705.E2E6C1B0]
    Email: breagan@advance2000.com
    Support: (716) 631-5602 Opt. 3
    Web: www.advance2000.com
    Like Us. Watch Us. Follow Us.
    [Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: S:\Marketing Materials\Logos_art\Email Sig\Full Color\logo_facebook.png] [Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: S:\Marketing Materials\Logos_art\Email Sig\Full Color\YouTube2.png] [Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: S:\Marketing Materials\Logos_art\Email Sig\Full Color\logo_LinkedIn.png] [Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: S:\Marketing Materials\Logos_art\Email Sig\Full Color\logo_twitter.png]
    ...
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    Answered by Ben on November 16, 2015 at 05:04 PM

    Thank you for the update Brian. :)

    Please do feel free to let us know what was the issue if it is something that we could influence from our side so that we make sure that it does not happen again.

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    Answered by Brian  on November 17, 2015 at 08:45 AM
    Really did not have anything to do with you, I just put the ticket in to keep the customer calm while figuring out why none of the computers on their network would not run the Jscript on your site, turned out to be their internal DNS server could not resolve the second address which pointed to your Jscript location.
    Best Regards,
    Brian Reagan
    Service Desk Engineer
    [cid:image002.png@01CDC705.E2E6C1B0]
    Email: breagan@advance2000.com
    Support: (716) 631-5602 Opt. 3
    Web: www.advance2000.com
    Like Us. Watch Us. Follow Us.
    [Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: S:\Marketing Materials\Logos_art\Email Sig\Full Color\logo_facebook.png] [Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: S:\Marketing Materials\Logos_art\Email Sig\Full Color\YouTube2.png] [Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: S:\Marketing Materials\Logos_art\Email Sig\Full Color\logo_LinkedIn.png] [Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: S:\Marketing Materials\Logos_art\Email Sig\Full Color\logo_twitter.png]
    ...
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    Answered by Ben on November 17, 2015 at 09:50 AM

    OK, thank you Brian for the additional info.

    We do not have many such threads, but I am glad that we were able to assist :)

    Do have a great day :)