What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do we downgrade our account to free plan?

    Asked by Kathleen Sheehy  on November 16, 2015 at 02:00 PM



    I am Executive Director of a nonprofit. We upgraded to a paid account when our usage exceeded what was allowed in the free account this month. We do not expect that level of activity again and I would like to downgrade to a free account. How do I go about doing that, please? Thanks for your help.




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    Answered by Ben on November 16, 2015 at 04:30 PM

    To do so Kathleen, please follow the steps here: How to Downgrade Subscription back to Free Account

    If you have any issues doing so do let us know and we can do the same for you.

    In such case, you would however need to log into your account first to make such request.