What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do sub-users have a 100 submission limit in a paid account?

    Asked by Erin Spink on November 16, 2015 at 02:43 PM

    I have a paid account with a monthly 1,000 submission maximum and have added one sub-user. That sub-user is only showing a 100 max submission limit. Why is this?

    submission limit paid account sub in
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    Answered by victor on November 16, 2015 at 05:24 PM

    A Sub-User account is a just like a regular account owned and maintained by other JotForm users. Any form created in the main account and shared with the sub-user from there will reflect submission limits.

    Forms created in the sub-users account will not receive the reflect this limits. So you if you create a form and share it with them, it will have your account limits. If they create a form in their own account, it will not.

    If you have any further questions, let us know and we will be happy to help.