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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I remove blank lines in a confirmation letter?

    Asked by adea on November 16, 2015 at 02:53 PM

    I have created a custom email confirmation letter.  The first few lines are firstname lastname, companyname, address1 address 2, city, state, zip.  If the company name is empty (in the form it is called {pleaseIndicate}} then I don't want an empty blank line.  Instead I want address 1 to follow immediately after the firstname+lastname line.  Is this possible to do?



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    JotForm Support

    Answered by Kevin_G on November 16, 2015 at 05:58 PM

    Hi Carolyn,

    Thank you for contacting us.

    You can easily hide the empty fields on the email notifications and autoresponders following the next guide :


    I hope that helps.

    If you need further assistance, feel free to contact us.