- CSUEForumAsked on November 16, 2015 at 04:07 PM
Hi, when I try to downgrade to the free account, I click on the "Cancel Subscription" button. A new window pops up asking if I would like to purchase the annual Bronze plan for 50% off. I can either choose yes, or I can choose "No, cancel my account". I'm afraid if I click on a button that says "cancel my account" that my JotForm account will be cancelled and I will no longer be able to access my forms and form data. I only wish to downgrade to the free account; I do not want to cancel my JotForm account.
Please advise. Thank you!
- JotForm SupportBDAVIDAnswered on November 16, 2015 at 07:28 PM
You subscription has been canceled, your account will downgrade to free status on Nov 21, 2015. I you need anything else, please open a new thread, we will be glad to assist you.