What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need Help with Downgrade

    Asked by CSUEForum on November 16, 2015 at 04:07 PM

    Hi, when I try to downgrade to the free account, I click on the "Cancel Subscription" button.  A new window pops up asking if I would like to purchase the annual Bronze plan for 50% off.  I can either choose yes, or I can choose "No, cancel my account".  I'm afraid if I click on a button that says "cancel my account" that my JotForm account will be cancelled and I will no longer be able to access my forms and form data.  I only wish to downgrade to the free account; I do not want to cancel my JotForm account.

    Please advise.  Thank you!

    Screenshot
    My Forms JotForm purchase new window
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 16, 2015 at 07:28 PM

    You subscription has been canceled, your account will downgrade to free status on Nov 21, 2015. I you need anything else, please open a new thread, we will be glad to assist you.