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Need Help with DowngradeAsked by CSUEForum on November 16, 2015 at 04:07 PM
Hi, when I try to downgrade to the free account, I click on the "Cancel Subscription" button. A new window pops up asking if I would like to purchase the annual Bronze plan for 50% off. I can either choose yes, or I can choose "No, cancel my account". I'm afraid if I click on a button that says "cancel my account" that my JotForm account will be cancelled and I will no longer be able to access my forms and form data. I only wish to downgrade to the free account; I do not want to cancel my JotForm account.
Please advise. Thank you!
My Forms JotForm purchase new window
You subscription has been canceled, your account will downgrade to free status on Nov 21, 2015. I you need anything else, please open a new thread, we will be glad to assist you.