- JulieLabrosseAsked on November 16, 2015 at 06:27 PM
I do not receive notification to my email address for the three following form chichoc nous joindre, chichoc distribution pochette, chichoc commandez and yet my address is correct. I do not understand here is my email address: email@example.com
- JotForm UI DeveloperberilAnswered on November 17, 2015 at 04:04 AM
We are sorry for the inconvenience that may have caused.
Your email address, firstname.lastname@example.org is NOT in our bounce list.
I've also checked your Mail Logs. I saw that there is no entry.
I've cloned and tested your form with different E-mail address. At that situation, the problem was resolved on my side.
We would appreciate it if you could try different email address for testing.
Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):
I hope that works.
I look forward the hearing from you soon.