What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email of submissions not being sent

    Asked by jeanmarcotte on November 16, 2015 at 09:06 PM

    Are we exceeding max??? 

    Page URL:

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    JotForm Support

    Answered by Chriistian on November 17, 2015 at 05:44 AM



    I checked the mail logs of your Notification email recipient (info@excellencephoto.com) for your form and based on our logs the emails were sent successfully.


    If you are not receiving the emails on your end, you can try to whitelist our IP addresses on your mail server. You can check the list here: Whitelisting JotMails IP Addresses.


    Do let us know if you need further assistance.