Email of submissions not being sent

  • jeanmarcotte
    Asked on November 16, 2015 at 9:06 PM

    Are we exceeding max??? 

    Page URL: http://form.jotform.ca/form/51754763362258
  • Chriistian Jotform Support
    Replied on November 17, 2015 at 5:44 AM

    Hi,

     

    I checked the mail logs of your Notification email recipient (info@excellencephoto.com) for your form and based on our logs the emails were sent successfully.

    Email of submissions not being sent Image 1 Screenshot 20

     

    If you are not receiving the emails on your end, you can try to whitelist our IP addresses on your mail server. You can check the list here: Whitelisting JotMails IP Addresses.

     

    Do let us know if you need further assistance.
    Regards.