What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    NOT receiving my email notifications from Jotform.. Is there an interruption in service?

    Asked by RonHilfinger on November 16, 2015 at 10:58 PM
    JotForm email notifications email receiving
  • Profile Image
    JotForm Support

    Answered by Kiran on November 17, 2015 at 06:18 AM

    I believe that you are referring to your JotForm http://www.jotform.us/form/31614451103137. I've checked your JotForm and I notice that the sender email address is left blank. I've changed the sender email address to use JotForm default email address. Also, I've tried sending a test submission and see that the notification sent to your email address without any issue from our end.

    We also request you to take a look at the following guide that can help you in troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please let us know if the issue still persists. We will be happy to take a look again.

    Thanks!