Submission email which is being received is of original form template.

  • angellahornerhotmailcom
    Asked on November 17, 2015 at 9:31 AM

    I have designed this form and have copied the link to my website

     

    http://www.co3gallery.co.uk/exhibition-of-students-work-21st--22nd-november-2015.html

    If you click on https://form.jotformeu.com/angellahornerhotmailcom/co3-student-exhibition-online-appli it will take you to the correct form to fill out i.e. 

    https://form.jotformeu.com/angellahornerhotmailcom/co3-student-exhibition-online-appli

    I then tested it by completing the form and sending it. When it arrived in my email It was not my form but a different form (looks like the original template I used to design my form from )so I must have done something wrong. 

    Can you help please?

     

    Thanks

     

    Angella

     

  • Ashwin JotForm Support
    Replied on November 17, 2015 at 11:55 AM

    Hello Angella,

    I did check your form "Online Student Exhibition Application Form" and did not find any issue with that. You have configured your notification email template correctly. Please check the screenshot below:

    1447779219emailTemplate Screenshot 10

     

    I would suggest you to please share a screenshot of the submission email you have received and we will take a look.

    We will wait for your response.

    Thank you!