What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have been using JotForm for over a year and have been extremely happy

    Asked by pattimajeski on January 25, 2012 at 09:01 AM

    I have been using JotForm for over a year and have been extremely happy.

    Yesterday all of the form I have created on all of my clients landing pages are gone... With no warning and it says my account was suspended do to suspect of phishing.

    How can a company that wants to offer their clients a secure way to have a form on their facebook landing page or a web landing page use your forms and not have to worry about everything being shut down?

    Thank you.

    Patti Majeski

    This is a re-post of a comment on Enabling Security Certificate Seal on Secure Forms

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    Answered by AtacanC on January 25, 2012 at 09:26 AM

    We apologize for any inconvenience this may have caused. I've just checked your account and it has been already unsuspended. One form under your account (form-id 12453845287) contains a password field. It might be the reason why your account got autosuspended. It would be better if you remove the password field or delete the said form. All your forms have been whitelisted.

    Thanks for your cooperation and understanding.