What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm on website not working

    Asked by Therereallyisasantaclaus on November 17, 2015 at 10:41 AM

    We manage a holiday time charity and receive inquiries through our website.  In advance of the holidays, we just tested the jot form (submitted a request to myself) and it did not work.  Need help fixing that.

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    JotForm Support

    Answered by Charlie on November 17, 2015 at 12:46 PM

    I've checked your website link, and it seems like the form fails to load or does not work properly due to a script conflict or an error in your website. You can check at the screenshot below that the website is having errors at the backend. In my case, it appeared earlier when I first viewed your website, but on the second try, the form is not loading anymore.


    To avoid script conflict, could you please re-embed your form in your website using the iFrame embed code? Here's a guide to follow: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. Make sure to remove the old embed code before adding the new one.

    Let us know if that works.