JotForms not displaying at all in Mac OS X Yosemite using Safari 9.0 browser?

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    David Hillis 
    Asked on November 17, 2015 at 11:32 AM

    I cannot figure out why my computer is totally hiding all Jotforms on our website, gracetucson.org.  It is completely hidden.  I am running Safari 9.0.1 on the Mac, running OS X Yosemite.  It displays on Safari iOS, and if I open Firefox it displays there.  Any ideas?

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    Charlie
    Answered on November 17, 2015 at 01:44 PM

    Apologies for the inconvenience.

    I checked it in Mac OS X Yosemite using Safari 8.0 and the form loads properly.

    I also checked it in Mac OS X El Capitan using Safari 9.0 browser and it also works as expected.

     

    I also checked it in my Windows 10 machine using the up-to-date browsers Chrome, Firefox and Microsoft Edge, the form is showing properly in my end.

    Does your Mac OS X Yosemite machine and Safari browser has an ad blocking software of plugin that may be blocking our website's resources? You might need to check your security features for that. Or you can also try updating the Safari browser.

    Let us know if that will work.

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    David Hillis 
    Answered on November 17, 2015 at 02:08 PM

    GREAT call!  That is exactly what it was.  I'm running AdBlock Plus on Safari, and had no idea an ad blocker would block JotForms.

    I added the below script into "Customize / Manually edit filters" area, and it solved the problem:
    @@||gracetucson.org^$document

    Thanks for finally helping me get to the bottom of this!

     

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    Ben
    Answered on November 17, 2015 at 04:41 PM

    In my colleague's name, you are welcome.

    That is strange. I use ABP as well and the form is shown to me right away, but thank you for the rule hopefully it could help someone else as well :)