What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a problem with editing forms right now? I click a form to edit and it won't open, I only get the menu bars.

    Asked by AMcLaughlin on November 17, 2015 at 11:59 AM

    I also can't get to forum from the top menu links, only the bottom.  I also can't exit my account.  Using chrome like I usually do.


    problem won't open and open
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    JotForm Support

    Answered by Kevin_G on November 17, 2015 at 02:53 PM


    Thank you for contacting us.

    I've checked your account and I can see you have not created any Form yet : 

    The only Forms in your account are those shared with you : 

    This could be the reason why you can not edit a Form.However, I was able to enter on edit mode of your Forms, also I was able to use the top menu links, I'm using Google Chrome.

    Please, try again and if the issue is still there, feel free to contact us.


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    Answered by AMcLaughlin on November 17, 2015 at 03:03 PM

    Thank you for your reply.  After a while, the site changed back to normal for me.


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    JotForm Support

    Answered by Kevin_G on November 17, 2015 at 04:07 PM

    I'm glad to know everything is normal again.

    Feel free to contact us if you need more help.